Health & Fitness Businesses
Health & Fitness Businesses: In a highly competitive industry, every dollar counts—but so does every member experience. As businesses become leaner, staff are expected to juggle reception, sales, administration, marketing and member support, leading to mistakes, burnout and declining service.
Direct Assist 24/7 gives your team the support they need. We can take care of the non-face-to-face tasks—calls, enquiries, administration, follow-ups, lead management and more—so your staff can stay focused on what they do best: delivering an outstanding member experience. Better accuracy, better service and more time to grow your business.
Offsite Services
Take your incoming calls
Never miss another customer opportunity. Our professional Virtual Assistants answer your calls when you can't, ensuring every enquiry is handled promptly and professionally. Capture more leads, provide better customer service, and stay focused on running your business.
Deal with membership issues / Work Reception
Your members expect fast, friendly service. We handle membership enquiries, account updates, cancellations, freezes, bookings and day-to-day reception tasks, giving your team more time to focus on creating an exceptional in-gym experience.
Collect over dues / Book Keep
Stay on top of your cash flow. We can find someone to follow up overdue accounts, issue invoices, reconcile payments, manage bookkeeping tasks and keep your financial administration organised, accurate and up to date.
Sales and Marketing
Grow your business while we do the groundwork. From lead follow-ups and appointment setting to social media, email campaigns and CRM management, we help generate more opportunities and turn enquiries into customers.
